A Mobile Application by Maxicare

Access to care -- anytime, anywhere


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Download now

MaxiHealth+ is your convenient go-to mobile app for all your healthcare needs!

Easily access your Maxicare e-card

No need to bring a physical card everywhere you go! You can use your e-card to avail of your benefits and more!

Members can get their e-card within 24 hours after registration.

Consult a doctor anytime, anywhere

Use the MaxiHealth+ app to schedule appointments with our primary care doctors with Maxicare Videoconsult

The app must be installed on your device.

Stay informed

Get access to exclusive wellness resources and be notified about the latest events, promos, and important advisories.

MaxiHealth+ has convenient features to meet your needs

Easily access your Maxicare e-card

Your Maxicare card is accessible electronically anytime, anywhere on any mobile phone device!

Use as e-wallet

Receive approved reimbursements in your mobile app which you can transfer to your bank account!

Stay informed

Get access to exclusive wellness resources and be notified about the latest events, promos, and important advisories.

Frequently Asked Questions

Click the question to see the answers

What's great about the app?

With MaxiHealth+ app, you can do everything your Maxicare card can do, plus more. You may now leave your card at home and enjoy the wonderful benefits that Maxicare has to offer with just your mobile phone. Check out the questions below for more.

Who can download the application?

Anyone can download the application. However Only members with an active Maxicare policies from Customized, Maxicare Plus, Maxicare Starter Plan, and Individual and Family Plans, and Prima (Principal) may be able to create an account and log-in.
Maxicare Prepaid products such as EReady, Prima (dependent), etc. are not yet supported by this application

What can I do with my electronic card?

Your electronic card contains the same information as your physical Maxicare Card. Maxicare accredited and affiliated network of providers must be able to verify your membership using your Maxicare card number and QR code in the electronic card.

is My account secured?

Yes. to ensure that you are the one inded using your QR code, the HMO desk will ask for Identification card prior to LOA issuance as is the current standard.

Can I add my dependent's card in MaxiHealth+?

Your below 18 dependents will be auto-binded along with your card upon login. Your dependents that are of age 18 and above needs to register separately.

I heard there's a new feature wherein I can send reimbursements to my bank account/E-Wallet real time. Is it true?

Yes it is true! We've partnered with our sister company, Equicom Savings Bank to provide this service. Now you need not wait for checks, go to our offices and other inconveniences. You can just now transfer the reimbursements to your Bank Account/E-Wallet via Instapay.
Go to our other Features FAQ section to find out more!

Great! I want this service! Can you tell me more about signing up?

We're glad to hear your enthusiasm about our service. Check out the questions below for more

Can you walk me thru the installation process?

Click the reference links below to guide you in the procedure for installation.

Apple iOS devices

Android OS Devices

Who can register in the Application?

Only members with an active Maxicare policies from Customized, Maxicare Plus, Maxicare Starter Plan, and Individual and Family Plans.
Members that are minor not allowed to register in MaxiHealth+.

I have signed up to Maxicare's other services. Can I use my other Maxicare accounts in MaxiHealth+?

Yes. In this case, you need not to sign up. If you have accounts on Membergateway and RegisterMe, just use those credentials in logging into MaxiHealth+, as MaxiHealth+ is part of Maxicare SSO.

Other Maxicare systems and portals not mentioned are not yet included in Maxicare SSO.

What are the things I need to sign-up?

You will need to provide your card number details and we'll be asking for your contact details such as your email and mobile number

I did not receive the OTP verification. What can I do?

You will be prompted to log-in to your Maxicare SSO Profile. Use the same credentials you used for MaxiHealth+.

Please verify if the mobile number registered to you is correct. If it is correct, you may go back in the application and retry the registration.

If it is incorrect, you may update your mobile number here. Once updated and verified, you may re-try the registration.

I have questions about logging in. Can you lend me a hand?

Sure! We're glad to provide you questions we answer frequently answer

I forgot my credentials. What do I do?

The application has a self-service forgot username and password option. Please click the "Forgot Username/Password?" link at the log-in screen.

a. Click on Log-in

b. Then click “forgot Password”

I have other concerns on logging in. Is there a guide to help?

Yes. Our team mates at SSO have created a guide for your Frequently Asked Questions about SSO. Just head over to their SSO FAQ page

I have questions on my email/mobile number registered. Who can I contact?

You may send the SSO team a message at kyc@maxicare.com.ph

I have some concerns on my personal details like dated mobile number, email address or updating to my married name. Can you help?

Sure! We're glad to provide you questions we answer frequently answer

The details displayed on my profile are incorrect. How do I correct it?

Maxicare Support email address:
Maxihealthplusgeneralinquiries@maxicare.com.ph

Can I update my contact details in MaxiHealth+?

Yes.
On the main page, navigate to "Profile"

Click on "Edit Profile"

Click Edit

In here, you can both update your mobile number and email address.

I am keen to know more about the new feature in which I can now send my reimbursements directly to my account. I want to learn more. Can you help?

Sure!. We're glad to share with you the following FAQs.

What's the buzz about?

We're making reimbursements easy for you. If you have an approved reimbusement with Maxicare, we'll credit that to your e-card inMaxiHealth+. Once the amount is credited, you need to top up your e-Wallet. Once a successful top up is done, that is the only time you may use Instapay to send the money to your E-Wallet/Bank account.

No need to go to our offices to claim your checks. Just use the MH+ app,

Can I file for reimbursements in MaxiHealth+?

No you cannot yet submit via MaxiHealth+. The submission, filing, monitoring, follow-up, and approval of claim is still done through the standard process through Member Gateway or through Maxicare's Claims Department. For the instructions on filing reimbursements here

Can I add funds in my E-Wallet from my other bank accounts/e-Wallets?

For now, you cannot. The only way to top-up the balance in your e-wallet is through approved amounts in your reimbursements.

What can I do with my funds?

You may either send it to another Maxicare account or transfer it to your bank account via InstaPay.
For Bank/e-Wallet transfers using instapay, please check with your bank first if they are able to receive funds via InstaPay prior to processing the transfer

How can I view my previous transactions?

Transaction history can be viewed by clicking from the main screen
"Profile"

and then
"Transaction History"

I have a concern about my e-wallet/Instapay transaction. What do I do?

Maxicare Support email address:
Maxihealthplusgeneralinquiries@maxicare.com.ph

I cannot use the top up function. What do I do?

Maxicare Support email address:
Maxihealthplusgeneralinquiries@maxicare.com.ph

I have questions on my InstaPay transaction or Top up transactions. Can you help?

Sure, please refer to the items below for the FAQs.

What is Instapay?

InstaPay provides 24/7 near real-time crediting of funds. The beneficiary account shall instantly receive the funds once the transaction is completed.

Is there a transaction cut-off?

None. Instapay is available 24/7 with near real time crediting

How much can I send on instapay?

The Maximum amount you can transfer is the amount that is in your e-Wallet. This is likewise subject to an aggregate Php. 50,000 daily limit put in place by Instapay

Is there a limit for the number of Instapay transactions?

No limit to the number of transactions, but you can only send up to an aggregate amount of PHP 50,000 per day.

What are the transaction costs for me?

Transaction Fee is waived until further notice.

Is there a fee for the recipient?

Bancnet and BSP provided that only the sender incurs fees for the transaction, subject to the approved fees provided by their Banks/eWallets

Is there a limit on top-up transactions?

You can top up your wallet up to an aggregate amount of PHP 50,000 daily.

I Cannot send money, What do I do?

Possible issue is that EqB line might be down. Please try again later

Will there be instances for unsuccessful credit to the receiving bank?

If in case the transaction was successful and yet the funds have not been credited to the beneficiary account, this will be subject to the receiving institution’s crediting.

Possible causes:

Host is down

Bancnet connection is down

Receiving bank is down

My receipient did not recieve the funds. What do I do?

Maxicare Support email address:
Maxihealthplusgeneralinquiries@maxicare.com.ph

I accidentally sent the money to a wrong account number. Is there a way to recoup this?

If the customer sends to a wrong account, and the account number is a live one, funds transferred cannot be retrieved. but if the account number provided is inactive, a real time reversal will be done

The transactions that I do constantly keeps failing. What do I do?

Maxicare Support email address:
Maxihealthplusgeneralinquiries@maxicare.com.ph

How much can I Top up on my wallet?

The Amount that you can top up your eWallet should not exceed what is credited in your card. Likewise a daily limit of Php 50,000 is in place per card

What are disputed transactions?

Disputed transactions are basically transactions that do not fit the expected results. The following are common examples of disputed transactions:

Unauthorised Transactions

Double charged transaction

Over Debit (Client charged more than what should have been)

Under Debit (Client was charged less than what should have been)

I want to dispute some transactions that were charged to my eWallet. Can you let me know what the requirements are?

Maxicare Support email address:
Maxihealthplusgeneralinquiries@maxicare.com.ph

What Transactions are not covered by disputes?

Swindling cases wherein the transaction was genuinely initiated by the user, but the recipient and the user has issues in providing a service/promised good

Channel Fraud wherein the point of compromise is not via the platform

Where intention of fraud or gross negligence is found

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